Return, Exchange & Cancellation

We want you to be completely satisfied with your purchase. If for any reason you are not, we are happy to accept returns within 14 days of receipt of your order.

  • 14-day return window
  • Customer provides shipping
  • No restocking fee


To initiate a return, please follow these steps:

  1. Contact Us: Reach out to us within the return window on our WhatsApp or on Discord. Please include your order number, the item(s) you wish to return, and the reason for your return.
  2. Return Authorization: Once we have received your request, we will issue a return authorization. 
  3. Return Shipping: Return shipping will be paid at the customers expense and is responsibility of the customer. We recommend using a trackable shipping method and retaining proof of shipment.
  4. Exchange Condition: Items must be returned in their original packaging, unused and in resalable condition with all tags attached. The products can be only exchanged with the same product or different size. Exchange with different products cannot be done.
  5. Refund: We don't have any refund policy. 

Please note that we reserve the right to refuse returns that do not meet our return policy criteria.

Cancellations:

If you change your mind before your order has been dispatched, we are able to accept cancellations of COD orders only as we dont have any refund policy. Kindly request for the cancellation by logging into My account and raise a cancellation request.

 

For more, Contact us at help@hashwear.in or join our Discord.